Q. How many characters does my username and password need?
A. Your username and password must contain six or more characters.
Q. Can my username and password be numbers, letters, or both?
A. Both your username and password can contain numbers, letters, or both.
Q. Are my username and password case sensitive?
A. No, neither your username nor password is case sensitive.
Q. What if I don't have an e-mail address?
A. You must have an e-mail address to enroll. An e-mail address allows you to be notified daily of hot loads, to know if your offer on a load has been accepted, and to get up-to-date information on new benefits and features available on the eflatbed.com site. If you don't have an e-mail address, you can obtain one for free from Yahoo! or Hotmail.
Q. What if I have forgotten my username or password?
A. If you forget your username and/or password, call customer service at 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday, or e-mail email@example.com.
Q. What insurance coverage do I need?
A. A minimum of $1 million auto liability (including bodily injury and property damage), $1 million comprehensive general liability, and $100,000 motor carrier cargo liability. Greater amounts may be required depending on your home state requirements.
Q. Why do you need my W-9 Form (or W-8 Form), operating authority, and insurance information?
A. We need a copy of your W-9 Form (W-8 Form for Canadian carriers) so we can pay you. We need a copy of your operating authority and insurance to ensure that only the highest-quality carriers become members.
Q. What is the billing cycle/payment terms?
A. Payment will be made within 30 days from the end of the week in which the shipment occurred or according to the terms of a separate contractual agreement.
Q. What if I don't have a SCAC code?
A. A SCAC code is required. If you do not have a SCAC code, you may obtain one by calling the National Motor Freight Traffic Association, Inc. at 703.838.1868.
Q. How do I know when I have been approved?
A. You will receive an e-mail confirming your approval and containing your username and password.
Q. What if we have several people using the website representing our company and have only one e-mail address? Do we need separate accounts for everyone or can everyone use the same username and password?
A. Each user account has a unique e-mail address, but you may allow anyone in your company to use that account. To have separate accounts, each person must have a unique e-mail address.
Q. How can I change my contact information (name, address, phone number, fax number, e-mail address, password, username, etc.)? Do I re-enroll?
A. No, you do not have to re-enroll. Just call 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday or e-mail firstname.lastname@example.org.
Q. Is there somewhere that I can specify the lanes or particular routes I prefer?
A. Yes. Enter these and your other preferences in the comment section of the enrollment form.
Q. Who do I contact with questions about the site?
A. You may contact us by calling 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday or email us at email@example.com.
Please send general comments or suggestions to firstname.lastname@example.org or call 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday, or fax them to (724)770-2603.